Terms of Service

Using this site

This website, including the free X‑Ray audit tool, the Brand Soul configurator, and the booking calendar, is provided for your use in evaluating and engaging Saffron Designs. Don't use it to attack, scrape at scale, or disrupt the service, or to submit false or malicious information through the contact or booking forms.

The X‑Ray audit tool

The X‑Ray tool runs a live Google Lighthouse / PageSpeed Insights scan against a URL you provide. Scores can vary run to run depending on network conditions, server load, and the target site's own configuration — we present the tool as a diagnostic snapshot, not a certified or guaranteed measurement of any third-party site.

Booking a call

Booking through /schedule reserves a time for an introductory conversation. Calls are conducted over Google Meet. Rescheduling or cancelling is available up until the scheduled time; no-shows may be asked to rebook rather than being guaranteed a new slot automatically.

Project engagements

Nothing on this site is itself a contract or a binding quote. Project scope, pricing, deliverables, timelines, and the specific terms of the 95/7 Fast‑Track guarantee (described on /7-day) are only binding once confirmed in writing between you and Saffron Designs — typically a signed proposal, statement of work, or invoice. Where the two conflict, the signed engagement document governs.

The published tiers, price ranges, and the "95 or it's free" guarantee reflect our current standard offering and are subject to change; the terms that apply to your project are the ones current at the time you sign an engagement with us.

95/7 Fast-Track — remedy clause

This section governs the remedy if the 95/7 Ironclad Guarantee (described on /7-day) is not met. It applies only to engagements covered by a signed 95/7 Fast-Track proposal or statement of work. The following terms are the full and exclusive remedy for any failure to meet the 95/7 guarantee.

1. The remedy

If we miss either condition — the 95+ Lighthouse score across all categories on every contracted page at launch, or the seven-calendar-day delivery window — the entire fee for the affected engagement is refunded, and you keep the finished site and the full source code. The remainder of your included hosting term continues unchanged. Your site stays live exactly as delivered.

2. What continued hosting covers

The continued hosting referenced in section 1 covers keeping the delivered site running on our infrastructure for the remainder of the originally contracted term. It does not include further changes, updates, or support beyond what was already contracted, and it is not an extension of the engagement.

3. How the refund is triggered

We run the audit ourselves using the published measurement protocol (median of five Lighthouse runs per page, mobile emulation, simulated throttling, against your live production URL on launch day). If the result falls below 95 in any category on any contracted page, or if the seven-day window is exceeded, the refund is automatic. We issue the refund within five working days without you needing to ask.

4. What a refund closes

A refund under this clause closes the engagement. Any further work — including a rebuild under the same or a different guarantee — is a new engagement with its own scope, its own fee, and its own guarantee. The remedy under this clause is the only remedy for failure to meet the 95/7 guarantee, and it applies once per engagement.

5. Third-party code

The Lighthouse scores are measured on the site as we deliver it. Adding third-party code afterwards — a tag manager, chat widget, tracking pixel, embedded video — will affect those scores, and that is outside what we can guarantee. If you require third-party integrations, we must be informed before launch so we can advise on options that preserve the score.

6. The measurement protocol

The score of record is the median of five Lighthouse runs per page, mobile emulation with simulated throttling, run against your live production URL on launch day. All five runs appear in your audit report — including any that land below the median. Google's field data (CrUX) is excluded: it requires 28 days of real visitor traffic that neither party controls. A single Lighthouse run varies by approximately ±5 points; the median of five eliminates that variance.

7. The clock and tolling

The seven-day clock starts when we confirm, by email, that your asset submission is complete and meets the requirements set out in the asset checklist. You receive the exact timestamp and your deadline by email the same minute. The clock pauses whenever we are waiting on you: revision feedback is due within 24 hours on Day 3 and Day 5; every hour beyond that adds an hour to the deadline. Every start, pause, and resume is logged with its reason and visible to you throughout. The same ledger goes into your audit report.

8. Scope lock

The guarantee applies to the scope defined in the signed engagement. Any change in scope — additional pages, features, or revisions beyond the contracted rounds — resets the clock and may affect the score guarantee. Scope changes are documented and agreed to in writing before they are worked on.

9. Pass-through costs

Third-party costs (stock imagery, font licenses, domain registration, SSL certificates, SaaS subscriptions) are not covered by the guarantee and are not subject to the remedy. They are billed at cost and are non-refundable.

10. Force majeure

If an event outside our reasonable control — platform outage, natural disaster, public health emergency, or similar — prevents us from delivering within the seven-day window, the clock is tolled for the duration of the interruption. We notify you within 24 hours of becoming aware of the event, and the deadline is extended by the number of days the interruption lasted.

Intellectual property

Site content, the X‑Ray and Omnisphere tools, and our own published audit methodology are the property of Saffron Designs. Deliverables produced for a paying client under a signed engagement are governed by that engagement's own IP terms, not by this page.

Limitation of liability

This site and its tools are provided "as is." To the extent permitted by law, Saffron Designs isn't liable for indirect, incidental, or consequential damages arising from your use of the site, the X‑Ray tool's output, or the booking system. This doesn't limit liability that can't be limited under applicable law, and doesn't affect the specific commitments made in a signed client engagement.

Changes to these terms

We may update these terms as the site and our tools evolve. The "last updated" date above reflects the current version. Continued use of the site after an update means you accept the current terms.

Contact

Questions about these terms: projects@saffrondesigns.io.